Yay! It’s day two of Customer Service Week 2025, with the theme, ‘Mission: Possible’. You probably know that the first Monday to Friday of every October is dedicated to specially celebrating customers (internal and external)! And, I am super excited! I agree that you don’t have to wait till a dedicated week of the year to show your customers how awesome they’ve been, but you should do much more this week. If you ask me, I would recommend that you start the celebrations with focus on your team members (internal customers).
Did you know that making people feel valued is not always about your big budgets, the true value of customer and employee experiences is in the thoughtfulness and attitude of consistent gestures.
So, now, here are some ideas for you to celebrate your internal and external customers:
- Decorate office or online spaces to attune your atmosphere for the week.
- Host a kickoff breakfast and invite company executives to make a commendation speech.
- Give out awards. Recognize your mission-possible service team members. You could present soft copies or printed certificates, plaques, trophies, etc.
- Bring in a speaker or someone prominent from your community to speak about the importance and impact of customer service.
- Send personalized thank you cards to your loyal customers to strengthen relationships and acknowledge their roles in your success.
- Handwrite a personal thank you note to each member of your team.
- Post video messages on social media channels to publicly thank and recognise the customer service team for their hard work.
- Design a special shirt or hat to commemorate the week.
- Volunteer as a team for a cause your team cares about, giving back together fosters teamwork.
- Give out contact centre superlatives. Have some fun by awarding team members superlatives, such as “Best Problem Solver” or “Most Likely to Save the Day.”
- Spotlight positive customer reviews. Reward service team members that your customers pick as most amazing to inspire others to aspire.
- Build a team playlist. Create a collaborative playlist with your team’s favourite songs and play it during the week.
- Build an inspirational quotes’ wall. Create a virtual or physical wall of motivational quotes. Encourage employees to add their own favourite customer service or teamwork quotes.
- Create a shout-outs board. Set up a space where team members can write or post shout-outs to each other to acknowledge efforts
- Host a desk or makeover contest. Have a contest for the best-decorated workspace in the office.
- Playing customer service is trivial. Use free quiz platforms like Kahoot.
- Coordinate a ‘Mission: Possible’ storytelling session.
- Hold a team talent show.
- Have company leaders perform random acts of kindness customized to each team member.
- Provide candies at your front desk for walk-in clients.
- Switch roles across departments to give team members a feel of the importance of other people’s roles in serving the customers.
- As CEO, volunteer to play the front desk or first point of contact role for a day during this week.
- Give your customers a shout out on a major media platform, where they can’t miss it.
So, roll up your service sleeves, guys! It’s Mission Possible! Happy Customer Service Week 2025! To all RCV Customers/Clients: You know I’ll never wait till this week to celebrate you, our team is part of your moments everyday.
I remain committed to adding value to you. If you loved what you read, let me know; also, feel free to share it with another value-loving person or platform like you or yours. You should likewise reach out if you would love to book a corporate training session on teamwork attitude optimisation, leadership sustainability, corporate culture creation, exceptional customer service, or personal character development coaching. I will be glad to help you or your team scale.
If you wish to get resources from my store. Simply click this link: https://selar.com/m/BosedeRCA
Enjoy the rest of your week!
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