Why great leaders shape culture before strategy
Business leaders often devote enormous time and resources to developing strategic plans.
The invisible force behind workplace culture
Having guided you through rudiments of how corporate culture determines service attitudes
Let’s talk about service attitudes and you
Welcome to July. I am super excited to continue this value-adding journey…
Pay attention to building a workplace legacy (III)
In the past two articles, I have discussed the importance of building…
Pay attention to building a workplace legacy (II)
Workplace legacy conversations aren't as popular as they should be.
Pay attention to building a workplace legacy (I)
Many people go to work with one goal in mind: to earn…
Workplace order: When the boss is the issue
In 10 years of corporate training and consulting, I have worked with…
Customer service habits of great salespeople
In today’s competitive business environment, people may forget your advert, but they…