My viewNews
What service actually means to your customer
The Customer Service Week might have been done, but service excellence only just started; and so is…
Tag: mind your character
My viewNews
Let’s distinguish between service and work (3)
By BOSEDE OLUSOLA-OBASA Dear Public Servant, Someone Entrusted You With More Than a Job. I know that…
BusinessMy view
Let’s distinguish between service and work (2)
Dear fellow business leader, your organisation is teaching people how to treat people. Your organisation has a…
BusinessMy view
Let’s distinguish between service and work (1)
This is the first of three notes I am penning down on 'distinguishing between work and service.' …
My viewNews
What has service attitude got to do with working?
Let's start a fresh and exciting journey this September. It is the last month in this third…
BusinessMy view
Workplace accountability without fear, By Bosede Olusola-Obasa
Accountability is one of the most misunderstood concepts in the workplace. For some employees, it feels like…
BusinessMy view
Building high-trust teams, By Bosede Olusola-Obasa
Every successful organisation is built on more than competence, technology, or capital; it is built on trust.
BusinessMy view
The cost of toxic workplace behaviour, By Bosede Olusola-Obasa
Whether you know it or not, every organisation reflects the behaviours it permits. While most leaders recognise…
BusinessMy view
Why great leaders shape culture before strategy
Business leaders often devote enormous time and resources to developing strategic plans.
BusinessMy view
The invisible force behind workplace culture
Having guided you through rudiments of how corporate culture determines service attitudes