Workplace order: When the boss is the issue
In 10 years of corporate training and consulting, I have worked with…
Customer service habits of great salespeople
In today’s competitive business environment, people may forget your advert, but they…
Service quality assurance, customers and sales growth
Dear business leader, when was the last time you pseudo-called your customer…
Flogging apprentices out of artisanship: Matters arising
First, let me thank you for reading my articles weekly. It's exciting…
Old habits don’t retire as you grow older!
You probably belong to the school of thought that would love to…
When suitability can’t help you scale
In today’s marketplace, many professionals are suitable. Fewer are preferred. There comes…
Business practices that build public trust in your brand
This is the second and concluding part of last week's piece in…
Business practices that break public trust in your brand
Trust is not a mere branding exercise. It is a behavioural asset…
For CEOs whose teams ‘walk on eggshells’
There is a quiet but costly signal many CEOs overlook: when your…