Let’s distinguish between service and work (2)
Dear fellow business leader, your organisation is teaching people how to treat…
What has service attitude got to do with working?
Let's start a fresh and exciting journey this September. It is the…
Workplace accountability without fear, By Bosede Olusola-Obasa
Accountability is one of the most misunderstood concepts in the workplace. For…
Building high-trust teams, By Bosede Olusola-Obasa
Every successful organisation is built on more than competence, technology, or capital;…
The cost of toxic workplace behaviour, By Bosede Olusola-Obasa
Whether you know it or not, every organisation reflects the behaviours it…
Let’s talk about service attitudes and you
Welcome to July. I am super excited to continue this value-adding journey…
Pay attention to building a workplace legacy (II)
Workplace legacy conversations aren't as popular as they should be.
Workplace order: When the boss is the issue
In 10 years of corporate training and consulting, I have worked with…
Customer service habits of great salespeople
In today’s competitive business environment, people may forget your advert, but they…
Service quality assurance, customers and sales growth
Dear business leader, when was the last time you pseudo-called your customer…