Let’s talk about service attitudes and you
Welcome to July. I am super excited to continue this value-adding journey…
Pay attention to building a workplace legacy (III)
In the past two articles, I have discussed the importance of building…
Pay attention to building a workplace legacy (II)
Workplace legacy conversations aren't as popular as they should be.
Pay attention to building a workplace legacy (I)
Many people go to work with one goal in mind: to earn…
Workplace order: When the boss is the issue
In 10 years of corporate training and consulting, I have worked with…
Customer service habits of great salespeople
In today’s competitive business environment, people may forget your advert, but they…
Service quality assurance, customers and sales growth
Dear business leader, when was the last time you pseudo-called your customer…
Customers: Service automation vs Team habit
One key area where technological support for entrepreneurs in small and big…
Flogging apprentices out of artisanship: Matters arising
First, let me thank you for reading my articles weekly. It's exciting…