BusinessMy view
Deepening the service attitude conversation in Nigeria (1)
Service is not merely what happens between a seller and a buyer.
Tag: olusola-obasa
My viewNews
The real problem with service in Nigeria
Have you ever walked away from a service interaction in Nigeria wondering, “Why did I have to…
BusinessMy view
Just before you roll the drums back in
Take a moment and remember the man behind service! Whenever we celebrate the Customer Service Week annually,…
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Let’s distinguish between service and work (3)
By BOSEDE OLUSOLA-OBASA Dear Public Servant, Someone Entrusted You With More Than a Job. I know that…
BusinessMy view
Let’s distinguish between service and work (2)
Dear fellow business leader, your organisation is teaching people how to treat people. Your organisation has a…
BusinessMy view
Let’s distinguish between service and work (1)
This is the first of three notes I am penning down on 'distinguishing between work and service.' …
My viewNews
What has service attitude got to do with working?
Let's start a fresh and exciting journey this September. It is the last month in this third…
BusinessMy view
Workplace accountability without fear, By Bosede Olusola-Obasa
Accountability is one of the most misunderstood concepts in the workplace. For some employees, it feels like…
BusinessMy view
Building high-trust teams, By Bosede Olusola-Obasa
Every successful organisation is built on more than competence, technology, or capital; it is built on trust.
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The cost of toxic workplace behaviour
Every organisation reflects the behaviours it permits. While most leaders recognise the importance of productivity and performance