BusinessMy view
Customer service habits of great salespeople
In today’s competitive business environment, people may forget your advert, but they rarely forget how you made…
Tag: mind your character
My viewNews
Service quality assurance, customers and sales growth
Dear business leader, when was the last time you pseudo-called your customer service telephone lines or touchpoints…
My viewNews
Customers: Service automation vs Team habit
One key area where technological support for entrepreneurs in small and big businesses has really advanced is…
My viewNews
Flogging apprentices out of artisanship: Matters arising
First, let me thank you for reading my articles weekly. It's exciting to note that it's already…
My viewNews
Handling the ‘feeling used’ mode at work
I trust your week is going well. I am taking a break this week from the series…
My viewNews
Bad habits that don’t change as you age
Last week, we established the fact that aging may bring you experience, but not an automatic transformation.…
My viewNews
Good habits are not accidental
Last week, I started the series on personal habit awareness and mastery. I trust that you are…
My viewNews
Old habits don’t retire as you grow older!
You probably belong to the school of thought that would love to feel comforted by the myth…
BusinessMy view
Trap: When CEOs reward visibility over value
Visibility is a valid strategy when deployed by a value-driven professional; but it is a bad tool…
My viewNews
One worry most Nigerian startup CEO have
It is called the CEO expectations, versus mid-level managers' reality gap. It is called a gap for…