My viewNews
Service quality assurance, customers and sales growth
Dear business leader, when was the last time you pseudo-called your customer service telephone lines or touchpoints…
Tag: bosede
My viewNews
Flogging apprentices out of artisanship: Matters arising
First, let me thank you for reading my articles weekly. It's exciting to note that it's already…
My viewNews
Handling the ‘feeling used’ mode at work
I trust your week is going well. I am taking a break this week from the series…
My viewNews
Old habits don’t retire as you grow older!
You probably belong to the school of thought that would love to feel comforted by the myth…
My viewNews
When suitability can’t help you scale
In today’s marketplace, many professionals are suitable. Fewer are preferred. There comes a point in your business…
My viewNews
Business practices that build public trust in your brand
This is the second and concluding part of last week's piece in which I highlighted common business…
My viewNews
Business practices that break public trust in your brand
Trust is not a mere branding exercise. It is a behavioural asset that is built slowly, damaged…
My viewNews
For CEOs whose teams ‘walk on eggshells’
There is a quiet but costly signal many CEOs overlook: when your team constantly watches their words,…
My viewNews
Leader, stop saying: ‘You are not indispensable’
I was told about a senior career professional who usually held a New Year's activation talk with…
My viewNews
Watch! Your corporate culture may have decayed! (I)
I do personalised rebound coaching sessions with working-class clients whenever they are undergoing corrective behavioural processes.