Polaris Bank has won the Central Bank of Nigeria’s Best Deposit Money Bank, DMB, in Consumer Protection in Nigeria’s banking industry.
The Award was presented to the Bank at the Jos Bankers forum.
The Annual Dinner and Award event was organised by the Central Bank of Nigeria, CBN, Jos branch, to recognise and reward DMBs for their performance during the outgone year.
Speaking on the award, the Managing Director/CEO of Polaris Bank, Mr Tokunbo Abiru, said the award was an attestation of the institution’s show of strong leadership in prompt resolution of transaction issues.
He thanked the organisers for their due diligence in selecting Polaris Bank among others and “recognising its stellar performance in promptly resolving customer complaints.”
On the challenges faced by customers over issues bordering on response to various customer complaints including ATM cash retract, excess charges and other E-channels dispute received from the CBN for resolution, Abiru noted that steps were being taken to resolve some of the issues.
He said that the occurrences which experts ascribed to infrastructure deficit, remained the most common pain points among customers who engaged in banking transactions which banks and relevant stakeholders were doing all within their powers to ameliorate for the benefit of customers.
“For us at Polaris Bank, because we know how embarrassing cash retract and other payment service challenges can be for customers, we ensure that their complaints are promptly and satisfactorily resolved with feedback to the CBN,” he said.
Other categories of awards recognised at the event include: Best DMB in Banking Activities; Best DMB in Corporate Social Responsibility; Best DMB in Financial Inclusion and Best Micro Finance Bank in Plateau State.
The awards were presented based on how DMBs responded to various customer complaints within the year.
Polaris Bank is a future-determining bank committed to the delivery of industry-defining products, services, and platforms across all the sectors of the Nigerian economy.
