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IBEDC creates more customer care offices

David Adenekan
David Adenekan
IBEDC boss tasks Africa over improved energy demand
IBEDC

Ibadan Electricity Distribution Company Plc, IBEDC, has created 13 new Customer Care Offices in Ogun State.

The Chief Operating Officer of the company, Engr. John Ayodele, who made the disclosure in a press statement said the newly created offices were to ensure easier accessibility and convenience for customers, stating that that would lead to stronger interactions/feedback and  facilitate robust and quick responses to customers’ enquiries and complaints.

Ayodele, while speaking at the launch of the offices, noted that the expansion of its Customer Care Offices was a deliberate attempt to bring services closer to the customers.

He said: “As a customer-oriented company, we are constantly developing initiatives and services that deliberately bring us closer to the customers, right where they live or do business.”

He explained that the offices were strategically located across Ogun State – Owode-Yewa, Itele, Ilogbo, Magboro, Ogijo, Ilaro, Ifo, Mowe, Imo, Ago- Iwoye, Ijebu- Ife, Ashimolowo and Olumo communities

He further noted that the offices were located far from  the regional office at Abeokuta to remove the stress of travelling long distances to get complaints resolved.

Ayodele added that the creation of the Customer Care offices was the first phase of the initiative across its franchise.

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