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QoS: We’re working with stakeholders to solve challenges in Abuja –NCC

Oyindamola Akanni
Oyindamola Akanni
NCC

The Nigerian Communications Commission, NCC, is collaborating with major stakeholders and licensees to address the challenges being experienced in Abuja over the quality of experience of telecommunications subscribers.

NCC’s Head, Public Affairs, Mrs. Nnenna Ukoha, made this known on Friday in a statement she issued.

The challenges, she pointed out, were largely caused by disruption to diesel supply affecting IHS Nigeria Limited, the colocation provider responsible for powering Airtel and MTN base stations in the affected areas.

She explained that the challenges were a result of the activities of the National Oil and Gas Suppliers Association, NOGASA, which disrupted diesel supplies to sites with the attendant telecommunications services outages in Abuja.

She, however, said the NCC was committed to ensuring seamless communication services for all Nigerians and recognized the importance of reliable power supply for the provision of optimal telecommunication services.

Ukoha said NCC was actively engaging with relevant stakeholders to address the diesel supply issues and explore sustainable solutions.

“The Commission urges all parties to work together to collaboratively resolve these challenges swiftly by removing the diesel supply bottlenecks affecting critical telecommunications infrastructure, arising from NOGASA’s actions,” she added.

Ukoha stressed the commitment of the NCC to fostering a conducive environment for the growth and sustainability of telecommunications services in Nigeria.

“We are taking proactive steps to facilitate dialogues between the impacted service providers and other stakeholders to promptly resolve the diesel supply concerns that have negatively impacted service quality.

“The Commission remains dedicated to effectively managing the situation and will keep the public updated on progress towards restoring full telecommunication services in Abuja. We thank telecommunications subscribers for their understanding and patience during this period and reaffirm our commitment to delivering high-quality telecommunications services nationwide,” Ukoha said.

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